At LootCorner.fr, we strive to provide the best products and services to our customers. However, we understand that there may be instances where you need to request a refund. This Refund Policy outlines our procedures for refunds and exchanges.

1. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

• - Defective Products: If you receive a product that is defective or not as described, you may request a refund within [insert number] days of receiving the item.
• - Wrong Item: If you receive the wrong item, please notify us within 3 days of receiving your order.
• - Digital Products: Due to the nature of digital products, refunds may only be issued if there is a technical issue that prevents the product from being used as intended and if we are unable to resolve the issue.

2. Requesting a Refund

To request a refund, please follow these steps:

• Contact Us: Reach out to our customer service team at contact@lootcorner.fr within the eligibility period.
• Provide Details: Include your order number, a description of the issue, and any relevant evidence (e.g., photos of defective items).
• Return Instructions: If your refund request is approved, we will provide you with instructions on how to return the item (if applicable).

3. Refund Process

Once we receive your returned item (if applicable) or your refund request, we will process it within 3 business days. If approved, the refund will be issued to your original payment method.

4. Non-Refundable Items

The following items are non-refundable:

- Items purchased during promotional sales, unless stated otherwise.
- Gift cards.
- Downloadable software products once they have been accessed or downloaded.

5. Exchanges

If you wish to exchange an item for a different size or color, please follow the refund process outlined above and place a new order for the desired item.

6. Contact Us

If you have any questions regarding our Refund Policy, please contact us at contact@lootcorner.fr.

Last updated: 3/11/2024